Ekso vs. Zendesk

Zendesk closes tickets. Ekso closes the loop.

Support, delivery, and financials — one platform

Beyond the ticket

Your Zendesk ends at the ticket. When support work triggers a project, a change request, or a delivery task — that lives somewhere else. In Ekso, support and delivery share the same platform, the same processes, and the same financial view.

Know what support actually costs

Zendesk tracks resolution time. Ekso tracks resolution cost. Attach job roles, rate cards, and cost centers to every ticket — and see profitability by client, team, or contract without exporting to a spreadsheet.

One platform, one price

Zendesk charges per agent, with separate tiers for light agents, collaborators, and upgrades. Each adds to the bill. With Ekso, every user gets the full platform: support, project management, docs, and financials. No agent limits, no role-based pricing tiers.

Docs and knowledge base, built in

Zendesk's help center is customer-facing only. Ekso includes a full internal knowledge base — SOPs, runbooks, and guides that are vectorized, AI-searchable, and access-controlled by folder.

AI that knows your entire operation

Every item, ticket, doc, and time entry in Ekso is indexed and searchable by meaning. Bring your own models from Anthropic, OpenAI, or Azure Foundry. Connect via MCP from Claude, ChatGPT, or Copilot.

Your infra, your data

Zendesk is multi-tenant with limited data residency options. Ekso runs on your own infrastructure — public cloud, private cloud, or on-premise. Your data, your region, your compliance posture. SAML/OIDC SSO and MFA come standard.

Switch from Zendesk in one command

The Ekso CLI ships with a built-in migrator. Pull your Zendesk organisations, tickets, comments, and attachments into a local cache, preview with --dry-run, then write everything into your Ekso tenant. Public / private comment flags survive. End-users and agents are imported with separate filterable tags.

ekso migrate zendesk collect --config migration.config.json
ekso migrate zendesk apply   --config migration.config.json --process <process-id>

Orgs become containers Zendesk organisations map to Ekso DataContainers. Flat instances (no orgs) get a single synthetic container with every ticket inside.
End-users and agents preserved Each Zendesk identity gets a migrated-from:zendesk-enduser or migrated-from:zendesk-agent tag in Ekso. Filter or separate later.
Public / private flags survive Zendesk public comments become annotations tagged public; internal notes become private. CSAT preserved in Meta.

Read the migration guide Download the CLI

A ticket is just a shape an item can take.

In Zendesk, the ticket is the universe. In Ekso, the ticket is one shape an item can take — alongside tasks, change requests, projects, and deliverables. Same ID. Same workflow engine. Same time and cost ledger. When a P1 ticket spawns a delivery project, you don't lose the thread — they're literally the same item.

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